How do I get in contact with someone in an emergency?
URGENT - Emergencies should always dial 911.

Do I need to send my old records to you prior to my first medical visit?
Old records are useful to have for patients with complicated medical health histories, but for the most part, old records are not necessary for the first visit.  You can come to the Medical Records Department to fill out and sign a request to send your records to your new provider.  Medical Records Department is located on the main floor.

Can I request a specific provider during the walk-in hours?
No, not all providers are available during walk-in.  Walk-in patients are seen first come/first served.

Can I be assured of total confidentiality?
All our employees sign a confidentiality agreement regarding the use and care of your medical information.  This is a cardinal rule for our practice.  We understand our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is federal law.  Ask us at any time about any of your concerns regarding privacy and confidentiality.  You can view and print the privacy act for JFK under Patient Forms on this website.

Are all your physicians board certified?
Yes, all our physicians have taken and passed the examination given by the National Board of Family Practice.  It’s retaken every seven years.  Family Practice is one of the medical specialties that require its members to undergo recertification.

What type of identification do I need to be seen? 
Two forms of identification are required for your visit. 

In addition, you must have one of the following acceptable photo IDs:

  • City ID (with photo)
  • Driver's license (with photo)
  • State-issued ID card (with photo)
  • School ID (with photo)

Will there be a CO-PAY?

If you are an active member of AFSCME District Council 33, one of your health benefits is that you can receive MEDICAL or LABORATORY services at our JFK Medical Center with NO CO-PAY.

What is a MA (Medical Assistant)?
A Certified Medical Assistant helps with patient care under the direct supervision of a Registered Nurse (RN) of Licensed Practical Nurse (LPN).  The CMA assists with simple restorative and wellness care and teaching to the patient and their family.

What is a Certified Registered Nurse Practitioner?
A Nurse Practitioner (NP) is an advanced practice registered nurse (APRN) who is educated and trained to provide health promotion and maintenance through the diagnosis and treatment of acute illness and chronic conditions.

What do I do if I need a refill on a medication?
We ask that you be responsible for anticipating the need for refills.  Requests may take up to 24 business hours to process.  You can request a refill via our secure patient portal on this website or via voice message.  Our Refill Policy is:

  • Unless otherwise directed by your provider, maintenance medications such as Blood pressure, Diabetes, Cholesterol and Thyroid will be approved if patient has had an office visit within the last 3 months.
  • Narcotics, other controlled substances, and sleep aids will require a mandatory visit every 3 months unless otherwise directed by provider.
  • Patients requesting refill on antibiotics will need to schedule an office visit.

How do I get my lab results?
Lab results are available for viewing and printing on our secure patient portal after they have been reviewed by your provider.  If you do not have access to the patient portal, please contact the office.  If you do not have web access, you may request a printed copy of your labs from the Medical Records Department.

How do I get a referral to a specialist?
When you need to see a specialist, your provider will create a referral for you during your office visit. Request may take up to 48 business hours to process. 

When should I have a complete physical?
In general, you should have one every five years in your twenties, every three years in your thirties, every other year in your forties, and every year after 50.  Women should have a yearly Pap test and a mammogram every year after 40.